FAQ

The following questions apply to Marquee Theatre and other venues where Lucky Man Concerts promote events.

For specific Marquee Theatre questions, feel free to visit www.marqueetheatreaz.com.

What is your COVID policy?

Refer to individual box office rules per respective venue.

How do I buy tickets for your shows?

Quick note on scalpers: We are not obligated in any way to honor tickets that aren’t printed from www.luckymanonline.com or respective venue box office directly. Tickets purchased from third parties (like Stubhub) are purchased at your own risk and do not guarantee entry. We cannot refund tickets purchased from any other site. 

  • Lucky Man Concerts accepts Mastercard, Visa, American Express and Discover.
  • Normal online, phone and box office processing fees apply for all sales.
  • Artists are subject to change without notice.
  • No refunds or exchanges are allowed unless headliner cancels.
  • Marquee Theatre shows are on sale at www.luckymanonline.com

LUCKY MAN CONCERTS SHOWS AROUND ARIZONA:

Lucky Man Concerts shows produced at various other Arizona venues including: Celebrity Theatre, Comerica Theatre, Crescent Ballroom, Last Exit Live, Mesa Amphitheatre, Mesa Arts Center, Orpheum Theatre, Pub Rock Live, Rebel Lounge, Rhythm Room, Rawhide, Valley Bar, The Van Buren, Gila River Arena, Footprint Arena, Club Congress, Rialto Theatre are on sale at www.luckymanonline.com

LUCKY MAN SHOWS ONLINE

  • Tickets purchased thru www.luckymanonline.com for any venue can be processed using PRINT@HOME or WILL CALL.
  • PRINT@HOME orders allow you to print your tickets NOW.

WILL CALL orders must be picked up at the venue box office. Once you’ve ordered your tickets,  simply bring a photo ID and the credit card used to purchase to the box office on the night of the show and we’ll have your tickets waiting! You may also pick up your tickets in advance at the venue box office during normal business hours.

Someone else is buying me tickets online, how can I pick them up at Will-Call?

Refer to individual box office rules per respective venue.

What is your refund policy?

All sales are final. We only issue a refund when a headlining act cancels or postpones their performance, at which point refunds will be made through respective ticket system automatically. They will notify you right away. 

I purchased tickets online or over the phone and had my tickets placed at Will Call, when can I pick them up?

If you are picking up tickets at WILL CALL for any other venue, please contact the venue box office and discuss their WILL CALL policies.

I lost my tickets / forgot my tickets at home. Help!

Refer to individual box office rules per respective venue.

What does sold out mean?

It means there are no more tickets available to see the show.

What types of tickets are sold for shows at various venues?

All venues, with the exceptions of Orpheum Theatre, Celebrity Theatre, Gila River Arena are all GA. This means general admission standing room only and means that there is no assigned seating. There might be some seating available in balcony, mezzanine so review venue ticket information for more details.

Orpheum Theatre, Celebrity Theatre, Gila River Arena are all fully reserved seating. Occasionally, a portion of main floor might be GA general admission standing room only.

For specific information, please contact the venue of choice.

 I am in a wheelchair or have a disability? Can you accommodate?

All venues are ADA compliant.

Refer to individual box office rules per respective venue.

Can I smoke inside the venues?

For more information, please contact the venue of choice.

How old do I have to be to see a show?

For more information, please contact the venue of choice.

Why do I need ID? I’m not going to drink.

Refer to individual box office rules per respective venue.

 I am a parent and am extremely concerned about letting my child go to a show there. Make me feel better.

Feel free to email tracy@luckymanonline.com and she will review our safety/ security measures to ensure you feel comfortable. We realize only you can decide if going to a concert is appropriate for your child. You can always stop down and take a look around and see the Marquee Theatre for yourself during normal business hours, or even better, share the excitement of going to a concert with your child. We are an All-Ages venue and have very strict wristband policies and strictly enforce the legal drinking age.

For shows at other venues, email tracy@luckymanline.com and she can assist or put you in contact with the venue of choice.

Do you have a bar inside?

Yes! All venues have full bars.

What is your photo policy?

For camera policies for other venues, please contact the venue of choice.

What is your bag policy? What about a coat check?

For bag policies for other venues, please contact the venue of choice.

 Do you have an ATM?

For ATM information for other venues, please contact the venue of choice.

 Do you serve food?

For food information for other venues, please contact the venue of choice.

 I am coming in from out of town for your show, where should I stay?

For hotel information near other venues, please contact the venue of choice or Google Maps.

What is your re-admission policy?

For re-entry polices for other venues, please contact the venue of choice.

Do you have a dress code?

For dress code information for other venues, please contact the venue of choice.

Can I bring my gun, brass knuckles, knife, wallet chain, carabiner, gum, sharpies, drugs, drug paraphernalia, selfie sticks, outside food and drinks to the concert?

For information on what items are allowed in other venues, please contact the venue of choice.

 Is public transportation available to patrons?

For public transportation near other venues, please contact the venue of choice.

 What if my question is not listed?

If you have any other question we have not listed, feel free to visit www.marqueetheatreaz.com or email tracy@luckymanonline.com or call the Marquee Theatre box office during normal business hours.

Thanks for being a music fan and we hope to see you at an upcoming event.

Respectfully,

Lucky Man Concerts Management